Favourite support type system?

Keranov

Member
Jul 24, 2018
145
11
18
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
 

Empire

Member
Email or even live chat support system I use. Email takes longer but at least you can keep track. I use live chat when something that has to be dealt with right now.. Mostly host server support
 

Ash

Member
Jul 24, 2018
75
10
8
It depends on what you are operating really. If you have a forum then a separate section or just a contact form is sufficient support types to have on the site. But if you have an e-commerce site then it may be wise to have various different support types to ensure the customer has multiple ways to contact you if they need to. These could include live chat (which is a must nowadays because it allows instant communication and problem solving), emails and a FAQ section as well.
 

xXInfectedXx

Member
Sep 20, 2018
63
3
6
My favourite is the FAQ. A lot of new members will have questions about the forum and phpBB comes with a standard FAQ that you can edit. Above this, I have a support ticket system aswell as a support forum where members can ask other members online for help if I'm not around to assist.
 

Ash

Member
Jul 24, 2018
75
10
8
The FAQ is alright for basic questions but eventually, someone is going to have a problem that the FAQ section can't help them with. I think a support ticket system that you have is always the best option if you can't have some sort of a live chat feature. Users can get personalised help quickly and continue using your site without too many problems.
 

Jason5

New member
Sep 29, 2019
12
1
1
I like the ticket system, this way when the same issue pop up we have the guide to fix it. And it is a record how a company provides support too.